Terms & Conditions
SAT. Pvt. Ltd. Customer Agreement, This Agreement (the “Agreement”) is a legal agreement between you and SAT Pvt. Ltd. (sole owner of its brands “Vegifroo & PublicCanteen.com”) that states the terms and conditions under which you may receive the Vegifroo & PublicCanteen.com Service and use the Vegifroo & PublicCanteen.com Web site or app (“Vegifroo & PublicCanteen.com”).
You agree to these terms & conditions when using the Vegifroo & PublicCanteen.com Service or Vegifroo Apps & PublicCanteen.com.
1. Vegifroo & PublicCanteen.com Service : The Vegifroo & PublicCanteen.com Service is a transaction, information and communication service available to authorized users (“customers”) who access Vegifroo & PublicCanteen.com. Vegifroo & PublicCanteen.com currently provides an online grocery shopping and delivery service, and may in the future provide additional shopping and related services. Vegifroo & PublicCanteen.com’s employees, agents or designees will purchase/ shop/ pack and deliver grocery orders placed with the Vegifroo & PublicCanteen.com Service. Prices of products sold online may differ from those in retail stores. Delivery will be made to the delivery address that you specify when you confirm your order. Prices for products you place in your cart will be guaranteed for the transaction. Payment for groceries and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If Vegifroo & PublicCanteen.com cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, or wrong address / details given to us by you, will be assessed an additional fee. If you are not satisfied for any reason with an item purchased through the Vegifroo & PublicCanteen.com Service, you may call customer service at the time of receiving your order. Vegifroo & PublicCanteen.com’s liability for missing a delivery is limited to delivery at a later agreed time at no additional charge.
(a) Pricing : All the products listed on Vegifroo & PublicCanteen.com will be sold at MRP unless otherwise specified. The prices mentioned at the time applicable prices at the time of placing an order. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food do change on a daily basis which would be updated almost immediately on the portal and app. In case of a difference of pricing in portal and app, the price printed on bill may be final.
(b) Cancellation Policy : As a policy, we do not cancel any order; customer can cancel their orders placed on the portal. However, if there are changes in the delivery slot time you requested or the address given is not in our delivery list of areas as specified or due to any other unforeseen circumstances, we may cancel the order. Partial Cancellation of Order: If we are unable to provide an item ordered by you due to it becoming Out of Stock or Quality Check Failed at time of packing, we will make the necessary adjustments to your order value and process refund to your site/app wallet. Please note: If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
(c) Return & Refunds : We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to your order value and process refund to your wallet.